1. Information We Collect

When you use our website or place an order, we may collect the following types of information:

• Personal Information: Your name, email address, shipping address, and phone number, provided at checkout or when creating an account.
• Payment Information: Card and billing details needed to process your transactions. Payment data is handled securely by our third-party payment processors and is not stored on our servers.
• Browsing Data: Information about how you use our website, such as pages visited, time spent on pages, browser type, device information, and IP address.
• Communication Data: Any information you share when you contact our support team, including emails and inquiry details.
• Compliance Attestations: When you create an account or complete a purchase, we record your age confirmation, research-use confirmation, and acceptance of our terms, along with your IP address, user agent, and timestamp. We keep these records for regulatory compliance and legal documentation.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, ship, and deliver your orders, and to send order confirmations and shipping updates.
• Communication: To answer your inquiries, provide customer support, and send important updates about your account or orders.
• Site Improvement: To understand how our website is used and to improve its features, user experience, and product offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing

MeridianLabs does not sell, trade, or rent your personal information to third parties for marketing purposes. We share your information only in the following situations:

• Shipping Carriers: We share your name and shipping address with our delivery partners so they can fulfill your orders.
• Payment Processors: Payment information is securely sent to our third-party payment processors to complete your transactions.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: If MeridianLabs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously and use industry-standard measures to protect it, including:

• SSL/TLS encryption for all data sent between your browser and our servers.
• Secure server infrastructure with regular security updates and monitoring.
• Access to personal information limited to team members who need it to do their work.
• Regular security assessments and vulnerability testing.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards.

5. Cookies

Our website uses cookies, which are small text files stored on your device, to improve your browsing experience. They help us with the following:

• Session Cookies: Keep you logged in and remember your shopping cart while you browse. These expire when you close your browser.
• Analytics Cookies: Show us how visitors use our website, such as which pages are most popular and how users move between pages. This helps us improve the site.
• Preference Cookies: Remember your settings and preferences for future visits.

You can manage cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may ask us to delete your personal information, unless we are legally required to keep certain data.
• Opt-Out: You may stop receiving promotional messages at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at  contact@meridianlaboratories.org. We will respond to your request within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites or services. MeridianLabs has no control over, and takes no responsibility for, the content, privacy policies, or practices of these external sites. We encourage you to read the privacy policy of any third-party website you visit.

8. Children’s Privacy

Our website and products are not intended for anyone under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected such information, we will delete it promptly. If you believe we may have collected information from someone under 21, please contact us immediately.

9. Changes to This Policy

MeridianLabs may update this Privacy Policy at any time. Changes will be posted on this page with a new “Last updated” date. We encourage you to review this policy from time to time. By continuing to use our website after changes are posted, you accept the updated policy.